Best Survey Apps Shopify: Top 5 for 2025

Looking for the best survey apps for Shopify? Our article has got you covered. From customization to multi-language support, find the app for you.

Quick Look at the Best Survey Apps for Shopify

Choosing the right survey app for your Shopify store can make a big difference. Here’s a quick look at the top survey apps, each for a specific use case:

• Best for Advanced Customization and Microsurveys: Survser
• Best for Multi-Language Support: Zigpoll
• Best for Targeted Feedback Collection: Asklayer
• Best for Post-Purchase Feedback: Grapevine
• Best for Post-Purchase SMS Surveys: SurveyFox

Survser - Best for Advanced Customization and Microsurveys

Price: $6.50 per month for 200 responses

Pros:

• Extensive customization options
• Surveys match brand colors
• Flexible survey triggers
• Exit surveys for visitor behavior
• Easy response analysis in dashboard
• Instant email notifications for feedback
• Lite Plan available with 7-day free trial

Cons:

• Limited responses in basic plan
• No post purchase surveys
• May take some learning to fully use customization features

Survser is a fully customizable survey app perfect for businesses who want to create brand consistent surveys. Customizable colors and flexible triggers make it a great tool for collecting customer feedback. Plus the exit surveys feature helps businesses understand why visitors leave before buying.

The Lite Plan is $6.50 per month for 200 responses with 7-day free trial. Small businesses can use it but the basic plan’s limited responses might be a constraint for larger stores. Overall Survser’s customization options and dashboard make it a top pick for advanced customization. Also, customer support is great!

Rating:

• Price: 5/5
• Design: 5/5
• Customization: 5/5
• Ease of Use: 4/5

Zigpoll - Best for Multi-Language Support

Price: $10 per month for 200 responses

Pros:

• Excellent multi-language surveys
• Abandoned checkout campaigns
• Responsive customer support. This is perfect for small businesses. It also works well for medium-sized companies.

Cons:

• More expensive than some competitors

Zigpoll is great for multi-language support, perfect for businesses with a global presence. It has short and engaging survey templates translatable into multiple languages so you can collect feedback from different groups. This is important for international businesses to improve customer interaction across regions.

Zigpoll’s $10 per month for 200 responses is more than some competitors but its multi-language support and responsive support justifies the cost. It lacks some advanced customization options found in other apps. Overall Zigpoll is great for businesses that need multi-language feedback mechanism.

Rating:

• Price: 3.5/5
• Design: 4/5
• Customization: 3.5/5
• Ease of Use: 4.5/5

Asklayer - Best for Targeted Feedback Collection

Price: Free for the first 25 responses; Paid plans at $29, $59, and $149 for up to 3,000 responses.

Pros:

• On-site, exit and post-purchase surveys
• Advanced targeting rules and skip logic
• Unlimited surveys with 15+ question types Free plan available with 25 responses per month

Cons:

• Free plan is very limited
• Advanced features may take some learning

Asklayer is great for targeted feedback collection, on-site, exit and post-purchase surveys. Its advanced targeting rules and skip logic is perfect for businesses that want to collect specific and relevant customer insights.

Asklayer allows unlimited surveys with 15+ question types, collecting more data. It has flexible pricing with free plan for first 25 responses and paid plans starting at $29 per month for up to 3,000 responses. Although the free plan is limited, the paid plans are worth it.

Asklayer’s advanced features may take some learning but they are worth it for targeted feedback collection.

Rating:

• Price: 4/5
• Design: 4/5
• Customization: 4.5/5
• Ease of Use: 3.5/5

Grapevine - Best for Post-Purchase Feedback

Price: $29 per month for up to 3,000 responses

Pros:

• Simple setup
• No branding
• Multiple question types including NPS Improve insights and automate marketing decisions One plan at $25 per month with unlimited responses

Cons:

• No in-app design features
• Limited to post-purchase feedback

Grapevine stands out for post-purchase feedback, featuring checkout survey targeting for tailored valuable customer feedback collection. With various question types, including Net Promoter Score (NPS), Grapevine facilitates comprehensive feedback collection.

Post-purchase surveys typically appear on the checkout screen immediately after payment, leading to higher response rates and more reliable feedback. This instant feedback provides valuable insights into customer satisfaction and aids in automating marketing decisions to prevent abandoned carts.

Rating:

• Price: 5/5
• Design: 4.5/5
• Customization: 4/5
• Ease of Use: 4.5/5

SurveyFox - Best for Post-Purchase SMS Surveys

Price: $29 per month for up to 3,000 responses

Pros:

• Excellent post-purchase survey capabilities
• Unlimited responses and data export
• Seamless integration with Shopify Order Status and Thank You Page Checkout Extensions
• Multilingual surveys

Cons:

• Higher price point compared to some competitors

SurveyFox focuses on post-purchase insights and seamless Shopify integration. It offers valuable customer insights and attribution data, enabling immediate feedback collection and effective ad performance tracking. SurveyFox also provides unlimited responses and data export capabilities, facilitating comprehensive analysis of customer feedback.

Integration with Shopify’s Order Status and Thank You Page Checkout Extensions makes SurveyFox ideal for stores aiming to optimize marketing strategies and improve conversion rates. Priced at $29 per month for up to 3,000 responses, it offers great customer support and customizable surveys to meet diverse business needs.

Rating:

• Price: 4/5
• Design: 4/5
• Customization: 4.5/5
• Ease of Use: 4/5

How to Choose the Best Survey App for Your Shopify Store

Choosing the right survey app involves aligning features with your business goals and customer needs. Consider your survey objectives and target audience. Evaluate the features, ease of use, and pricing of each app to ensure it meets your specific requirements.

Let’s break down these considerations further.

Define your objectives

Before exploring survey apps, clearly define your objectives. Determine whether your surveys aim to measure customer satisfaction, gather product feedback, or improve service quality. Identifying the types of questions and specific metrics to measure success will enhance survey effectiveness.

Clarifying your survey purpose will help you choose the right app. For instance, if you aim to gain insights into customer satisfaction, seek apps with detailed feedback mechanisms and reporting features. This focus will help you make data-driven decisions aligned with your marketing strategy.

Consider your target audience

Understanding your target audience is essential when selecting a survey app. Assess language requirements for multilingual customers and evaluate the need for mobile-friendly surveys. Demographic characteristics and customer preferences should guide survey design and content for better engagement and valuable feedback.

Tailoring surveys to your audience’s needs will improve response rates and provide actionable insights. Use marketing tools and channels that resonate with your audience to distribute surveys effectively.

Analyze features

Thoroughly analyzing survey app features is essential. Compare customization options and check for integration capabilities with other tools you use. Apps supporting various question formats, like multiple-choice and open-ended questions, help gather diverse and comprehensive data.

Seek survey apps providing real-time feedback and analytics to create surveys for swift survey data-driven decisions. Evaluate data analysis and reporting features to ensure they meet your needs for insights and revenue analysis using a customer survey app.

Choose an app with features aligning with your business goals and providing valuable data for strategic planning.

Assess ease of use

Ease of use is a crucial factor in selecting a survey app. Look for a user friendly interface that simplifies navigation for you and your customers. Intuitive designs lead to higher response rates and more reliable data, as customers are more likely to complete easy-to-understand surveys.

Consider the learning curve for setup and management. An app with a straightforward setup process saves time and effort.

An intuitive design for store owners ensures efficient survey management and maximizes the app’s potential for valuable feedback collection.

Review pricing

Reviewing pricing plans is crucial to ensure you get the best value. Compare plans and their limitations, assessing which aligns with your expected survey volume and budget. Some survey apps offer free trials or limited free plans, useful for small businesses or those new to online surveys.

Analyze the cost relative to the offered features. Some apps charge extra for premium features, so consider these in your evaluation. Balance the cost with the app’s ability to provide valuable insights and enhance your marketing strategy.

Summary

Survey apps are indispensable tools for Shopify merchants, offering a wealth of benefits from enhanced customer satisfaction to valuable insights for product development. Survser, Zigpoll, Asklayer, Grapevine, and SurveyFox each excel in unique areas, catering to different business needs and goals. Whether you need advanced customization, multi-language support, targeted feedback collection, or post-purchase insights, there’s an app tailored for you.

In conclusion, the best survey app for your Shopify store depends on your specific objectives, target audience, and budget. By carefully considering these factors and evaluating the features, ease of use, and pricing of each app, you can select the tool that will best support your business growth and customer engagement. Take the plunge and choose the survey app that aligns with your goals to unlock new levels of customer satisfaction and business success.

Frequently Asked Questions

What is the best survey app for advanced customization in 2025?

Survser is the best survey app for advanced customization in 2025, with extensive options to tailor surveys to your brand and flexible display triggers. This level of customization helps ensure your surveys effectively engage your audience.

Which survey app is best for multi-language support?

Zigpoll is the best survey app for multi-language support, making it ideal for global businesses seeking feedback from diverse customer bases.

What survey app should I use for targeted feedback collection?

Asklayer is the ideal survey app for targeted feedback collection, offering advanced targeting rules and skip logic for personalized survey experiences. Consider utilizing its features to enhance your data gathering.

Which survey app provides the best post-purchase feedback?

Grapevine is the best survey app for post-purchase feedback, offering targeted checkout surveys and diverse question types, including Net Promoter Score (NPS).